The Dil Chahta Hai actor later described the experience as “scary” and spoke about the ordeal after reaching Pune. Explaining her decision to raise the issue on social media, Kulkarni stated that her reaction stemmed from genuine concern and fear. She highlighted that several people were stranded without access to basic necessities, prompting her to share the situation publicly.
Kulkarni recounted that many commuters, including families, were forced to step out of their vehicles and walk along the bridge. She herself walked nearly a kilometre back and forth, witnessing children crying and people struggling due to hunger and lack of water. She further pointed out the absence of essential facilities, noting that there were no washrooms available for women on the bridge, intensifying the hardship.
Despite the crisis, she acknowledged that the traffic control room remained responsive. According to Kulkarni, the officer on duty patiently addressed queries from stranded commuters. However, she stated that both the engineering team and the traffic personnel were unable to reach the location due to the severity of the congestion, leaving them effectively helpless in managing the situation.
Clarifying her intent, Kulkarni emphasized that her statements were not an act of protest or confrontation against the authorities. She said her actions were driven by conviction and a need to present the facts of the situation. She maintained that her objective was to highlight the difficulties faced by citizens rather than engage in conflict with the government.
Reflecting on the broader implications, the actor stressed the urgent need for improved civic planning in a rapidly growing metropolitan region. She questioned how emergencies, particularly medical situations, would be handled under such circumstances and called for accountability from authorities. Kulkarni added that citizens who pay taxes and place trust in governance systems deserve clear answers and effective infrastructure.
She also noted the calm demeanor of the public during the crisis, stating that there was no shouting or conflict among commuters despite the prolonged delay. Many individuals switched off their vehicles, maintaining order even in the face of mounting discomfort.
The incident underscores critical gaps in urban infrastructure and emergency response systems in Mumbai, raising pressing concerns about preparedness and accountability in managing large-scale traffic disruptions.
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